One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
If a company makes it too difficult for me to contact them I will take my business elsewhere. Big companies should support this site.David, Glasgow
Like the site. I don’t like phone menus – I feel that they are not there for my benefit, only for the company. Alex, Chichester UK
I resent organizations, in particular HMRC, wasting my time by doing 'commercials' between menu selections. e.g. 'Did you know that....?'Hayley, Chelmsford
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
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