How hard do you find it to contact companies' customer service departments or spent searching for the right phone num...More
It seems that companies are trying to save themselves money at the expense of my phone billMatt, Brighton
I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
If a company makes it too difficult for me to contact them I will take my business elsewhere. Big companies should support this site.David, Glasgow
Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
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