What’s the True Cost?
One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up to hundreds of pounds on your car insurance, energy bills and mobile phone tariffs. But - while you may get an initial good price, is it really the bargain it seems? This all depends on how likely you will require any follow-up service contact with the company, shop or supplier that you've purchased from....More
Living In A Digital World
How hard do you find it to contact companies' customer service departments or spent searching for the right phone number or e-mail address? Some companies actually hide their phone numbers in a misguided effort to force customers to use alternative contact methods. But are alternative digital channels working ?...More
EU Outlaw Automated Phone Menus
European Parliament to bribe British public to stay in the EU by outlawing automated phone systems. In the run up to the hotly debated EU referendum in June many promises are being made by both the Bremain and Brexit camps, all of which have their benefits or detractions depending on your point of view....More
The Independent - Please Press 1: Calling time on those pesky phone menus
Nigel discusses Please Press 1 with Katie Grant of the Independent. I did caveat my phrase “a major problem facing humanity” and appreciate there are bigger life threatening things but probably not in the customer service industry... ...More
Buying a laptop? Make sure you get your money's worth!
A recent trip to PC World to obtain a new laptop for work was eye opening to say the least. I've owned several laptops in my time and most last a good 4+ years before heading to the great technology graveyard in the sky. I consider myself relatively well versed in the process of purchasing technology; but I have never once had an experience like I did this weekend. I was so surprised that I had to come home and blog about it to warn you all not to make the same mistake I did!...More