Phoning Call Centres? Get through their menus quickly

New Numbers Recently Added to

The following UK numbers have been recently added to and will be considered in the new Phone Rage Index. 

September 2015

Heathrow Airport - Telephone Information Service

Green Flag - Customer Services

Opodo - New Bookings

Opodo - Post Booking Support

August 2015

Opodo - Sales Centre and Support

UPS - UK Customer Services

Northumbrian Water - Accounts and Billing

Yodel - Customer Services

Churchill Car and Home Insurance - General Renewals

Aviva - ISA General Enquiries for Existing Customers

Glasgow Airport - Telephone Information Service

National Savings and Investments - General Enquiries

July 2015

Ebookers - Customer service centre

ScotRail - Customer Services Department

Belfast City Airport - Information Desk

Chessington World of Adventures - Book tickets

Birmingham Airport - General Enquiries

Tesco Bank - Renew Your Car Insurance Policy

Aegon UK - Insurance & Pensions - Accessing online services - Customer Services

Aviva - Car & Motorcycle Insurance - Make a Claim


June 2015

Journey Latin America - Holidays

Journey Latin America - Flight Only Enquiries

SSE - Green Deal PAYG Meter

SSE - Green Deal Credit Meter

SSE- Business General Enquiries

Halifax - Home Insurance - Customer Services For Existing Customers With a Policy Prefix of HDA

Virgin Money - Card Servicing & Lost or Stolen Cards - Customer Service (All except package & spa holidays)

Stansted Airport Customer Service - Airlines

May 2015

Autotrader Customer Services - Customer Services

DFS - Order Direct

DFS - Further assistance for orders placed over the phone

RSPB- Birds and Wildlife Advice

Coca Cola - Customer Services

Mars - Consumer Care (food)

Affinity Water - Bills and Account Enquiries

Specsavers - Head Office

Affinity Water - Report a Leak

Affinity Water - Water Supply Enquiries

RSA - General Enquiries / Main Switchboard

Churchill Insurance - General Car and Home Insurance Claims

Virgin Atlantic - Virgin Headquarters


April 2015

Thames Water - Your drains and sewers

Western Power - General Enquiries : South West

Western Power - General Enquiries : Midlands

Western Power - General Enquiries : South Wales

John Lewis - Customer Services Team

Saga - Apply for a Saga Platinum Credit Card

South Staffs Water - Billing and Account Line

AXA PPP Healthcare  New Claim: First Healthcare / Individual Private Medical Insurance 

EDF Energy - Customer Services

Lastminute -  All Products Except Holidays and Spa Customer Service

Freesat - Customer Services

B&Q - Home Delivery

Thomson - Contact Centre

Virgin Atlantic - Reservations UK (24 hrs)

Financial Advice Network - Contact Us

SquareTrade UK - Customer Services

Aldi - General or Corporate Enquiries

Kwik Fit - Renew your Car Insurance Policy

Wesleyan Assurance Society - General Insurance

Wild Parsley - Customer Services

British Airways - Executive Club Customer Relations

Ombudsman Services - Complain about a communications company

Ombudsman Services - Complain about an energy company

Ombudsman Services - Complain about a property company

Ombudsman Services - Complain about a copyright licensing company

Thames Water - Your bill and account

Aegon UK - Insurance and Pensions : Accessing online services outside UK

East Coast Trains - Customer Relations

Churchill Insurance Company - Home Insurance Quotes

Thomson - Contact us after your holiday - Contact Us

More Than - Pet Insurance Customer Service

TFL - Transport for London Customer Services


March 2015

South Staffs Water - Difficulty Paying?

HomeServe - Customer services

SSE - Water

Netflights - Customer Services

Easyjet - Customer Services

EDF - Gas & Electricity Enquiries,existing customers

Kwik Fit - Amend your Car Insurance Policy

South Staffs Water - Problems with your water / mains leak

Axa PPP Healthcare - Customer Service

West Sussex County Council - Waste & Recycling

West Sussex County Council - Births, Marriages & Deaths

West Sussex County Council - Roads & Transport

Aviva Car Insurance - New Quote

Aviva Home Insurance - Retrieve an Existing Quote

Churchill - Travel Insurance : Quotes, Renewals & Customer Services

Legal & General - Home Insurance : Existing Customers Help line

Birmingham City Council - Council Tax


February 2015

Kwik Fit - Amend or renew your breakdown policy

WightLink - Enquiries and bookings

House of Fraser - Customer Services

Rentokil - Pest Control

The Trainline - Customer Services

West Sussex County Council

Aviva- Breakdown Roadside Assistance

British Gas - PAYG Energy Enquiries

Barclays - Savings & General Enquiries

Kwik Fit - Amend your Home Insurance Policy

Sheilas' Wheels - Car Insurance Customer Service

Boots - Pharmacy Online Enquiries

Parliamentary & Health Service Ombudsman

TK Maxx - Customer Services

Crimestoppers - Give information about a crime

L&Q Group - Residents Enquiries

Charles Tyrwhitt - Customer Services

L&Q Group - Home Sales

HMRC - Online Services Helpdesk

Debenhams - Orders and Website Queries


January 2015


Avon Insurance

Avon Insurance - Claims

National Trust- Customer Services

Black Rock

Radian Group

Sheilas' Wheels


December 2014

Plusnet Residential Support

Endsleigh Insurance

Leeds Building Society - New Mortgage Enquiries

Marks & Spencer - Life Insurance

Halifax Pet Insurance

East Coast Trains - Customer Relations

Aviva - Pet Insurance Claims

Churchill - Car & Home Insurance Claims

Opodo - Sales Support

The Utility Warehouse

Thomas Cook

Morrisons - Customer Services

Microsoft - Store Sales & Customer Support


November 2014

Tesco F&F Customer Service

American Express

American Express - Business Charge Card Sales

Travelodge - General Enquiries or Make / Amend a Booking

Monarch - UK Call Centre Scheduled Flights

Waitrose - Customer Sales and Support Centre

Panasonic - Customer Support

Prudential - Home, Car & Travel Insurance

Liverpool Victoria - Life Insurance - Customer Services

Argos - Website & Order Enquiries

Virgin Atlantic - Reservations (UK)

October 2014

JobCentre Plus - New Benefit Claims

Aviva - General Enquiries

Co-operative Insurance - Life Insurance

Yorkshire Bank - Existing Mortgage Enquiries

Churchill Insurance - Car & Home Insurance Renewals

Intelligent Finance - Mortgages, Savings & Current Accounts

RBS - Lost or Stolen Cards & Chequebooks

Aviva - Endowment: General Enquiries for Existing Customers

Tesco - Clubcard

TicketMaster - Buy Tickets: Group Bookings

RBS - Travel Insurance : UK General Enquiries

Co-operative Insurance - Customer Service

Aviva - Home Insurance : Manage Your Policy - Claims

Royal London - Ask a Question about an Existing Policy

Royal London- Make a Complaint

RBS - Credit Card Fraud: Personal Customers

RBS - Credit Card Fraud: Business Customers

MBNA - Card and Phone SOS : Customer Services

Aldi - General or Corporate Enquiries

NPower - Complaints Team (Landlines)

Scottish Hydro - General Enquiries (Electricity and Gas)

Direct Line - Pet Insurance (Make a Claim)

Axa PPP Healthcare - Customer Service

RBS - Cards Blocked Abroad

Churchill Insurance - General Car Insurance Quotes

Royal Carribean - Bookings, Complaints and Amendments

Friends Life Company -  AXA Friends Life Protection Account Plan Prefix 3

Churchill Insurance -  General Car and Home Insurance - Claims, Sales and Service Complaints 

Zurich Insurance - Travel Insurance Claims

Ford Motor Company, Europe  Credit Customer Service Centre

Scottish Widows  Existing Customers Stakeholder Pension & Personal Pension, Bond & Endowments, Life Insurance General Enquiries (UK Callers)

O2 - Business Sales

O2 - Pay Monthly Customer Service

UK Power Networks -  General Enquiries

Checkatrade - Customer Services

Checkatrade - Membership Enquiries

Sky  Broadband, TV, Talk - Account & Billing, Technical Issues or Talk to a Sky Agent 

Argos -  General and Store Enquiries

Direct Line - Breakdown Insurance (Existing Customers)

Direct Line - Car Insurance (General Enquiries)

Butlin's -  Got a Question on a Booking You Have Made

Center Parcs -  Contact Centre

Halifax  Credit Cards - Customer Services


September 2014

The Electoral Commission

Natwest Credit Cards - Classic Cards

Direct Line - Travel Insurance

Tesco Bank - Mortgages

Engage Mutual - Life Claims

Green Flag

Travelocity - New and Existing Bookings

The Car Finance Company

RBS - Bank Account Fraud

Carphone Warehouse

Direct Line - Breakdown Insurance

British Airways - New Reservations

AA - Home Insurance

Talk Talk- Customer Services & Technical Support

Prudential - PruProtect

RBS - Returning a Call about Your Debit Card

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