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Dwr Cymru Welsh Water

Supplier of water to homes and businesses in Wales. Pay your bill, report a leak or manage your account via the website.

PLEASE NOTE:   Some  phone numbers may be out of date and phone menus have also changed, following the Covid-19 pandemic.   We are in the process of updating these details.

If you are a Dwr Cymru Welsh Water customer, we are very interested to hear about your views on their phone menu system or customer service via the Facebook comments below or contact us. If you are Dwr Cymru Welsh Water themselves, then why not talk to us at Please Press 1 to discuss how we can help you help your customers? 


Services Available

Service Phone Number
Automated Payments Line 0800 028 5209View Menu
Bill/Account and General Enquiries 0800 052 0145View Menu
Bill/account enquiries from abroad 44 2920 907703
Check a Visitors Officers Identity Card Details 0800 281 141View Menu
Developer Services 0800 917 2652View Menu
Media Enquiries 01443 452452View Menu
Minicom facility for customers with hearing difficulties 0800 052 4125
Reporting a Leak 0800 281 432View Menu
Request a Publication 0800 052 0138View Menu
Sewerage services and emergencies 0800 085 3968View Menu
Surface Water Drainage 0800 052 0149View Menu
Water Meter Information 0800 052 0140View Menu
Water Services and Emergencies 0800 052 0130View Menu
Welsh language line (Bill/account enquiries) 0800 052 6058

We welcome your views on Dwr Cymru Welsh Water in the comments below. Any posts suspected to be false or misleading in any way will not be published. Haven't found the service you require? Request

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