WeQ4u Feedback Form

If you have used the new WeQ4u feature for free calls on the site, we'd like to hear about your experience.At this stage, the collaboration is in a pilot phase so your feedback (whether good or bad) is crucial.

Please complete the form below with any details you would like to share with us.

Name

Email Address

Company / Service Called:

Your Feedback

News

24th Aug 2018
New scam phishing for your data via HMRC
Scam Alert - text from HM.GOVT Unique Reference No: UK7168. We have recalculated your fiscal activity for the year 20...More
7th Jun 2017
Tesco Credit Card Expiry Dates
Beware of underhand Tesco Credit Card expiry date notification... Have you made a balance transfer to an interest fre...More
25th Apr 2016
What’s the True Cost?
One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More

Feedback

The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
I tried your service and I must say it worked first time!Max, UK
Sometimes, the list of menus doesn't even cover the option I need.. I think there should be an option to speak to someone on every level.Lorna, UK
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.