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The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
Auto-menus are an absolute pain. Companies who use them put profits before customers. I will move my business to a supplier because they offer a service where PEOPLE are at the end of the line.Louisa
I resent organizations, in particular HMRC, wasting my time by doing 'commercials' between menu selections. e.g. 'Did you know that....?'Hayley, Chelmsford
" I just want to hear the options not comments like 'just so we can get you to where you want to be' or 'your call is important to us' or even 'did you consider using our website' all comments wasting my time and giving the company more time before they connect you."Pat
Like the site. I don’t like phone menus – I feel that they are not there for my benefit, only for the company. Alex, Chichester UK
The big problem is all the levels of options you have to go through. It's great to see the menu before I even call so I can check what I need is actually an option !Ben, Romsey UK
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