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News

24th Aug 2018
New scam phishing for your data via HMRC
Scam Alert - text from HM.GOVT Unique Reference No: UK7168. We have recalculated your fiscal activity for the year 20...More
7th Jun 2017
Tesco Credit Card Expiry Dates
Beware of underhand Tesco Credit Card expiry date notification... Have you made a balance transfer to an interest fre...More
25th Apr 2016
What’s the True Cost?
One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More

Feedback

This is a fantastic idea as it saves the customer time, especially for people like me whose brains switch off whilst listening to menu options! I often have to go over them several times! Sue
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
I often have to re-dial as I miss the options first time around. It's so frustrating.Jo, Lincs
I resent organizations, in particular HMRC, wasting my time by doing 'commercials' between menu selections. e.g. 'Did you know that....?'Hayley, Chelmsford
I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex