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Feedback
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
It seems that companies are trying to save themselves money at the expense of my phone billMatt, Brighton
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
Like the site. I don’t like phone menus – I feel that they are not there for my benefit, only for the company. Alex, Chichester UK
If a company makes it too difficult for me to contact them I will take my business elsewhere. Big companies should support this site.David, Glasgow
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