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Heard about you via the Daily Mail, great idea! I like speaking to a human on the other end of the phone. Too often the automated menus are long and not even concerned with the issue I have or information I wish to know.Very frustrating. Companies would do much better to not bother with these systems.Mike
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
Sometimes, the list of menus doesn't even cover the option I need.. I think there should be an option to speak to someone on every level.Lorna, UK
Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
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