Join Our Mailing List

If you would like to be kept informed of directory updates and changes to Please Press 1 please provide your details below.

Name

Email Address

24th Aug 2018
New scam phishing for your data via HMRC
Scam Alert - text from HM.GOVT Unique Reference No: UK7168. We have recalculated your fiscal activity for the year 20...More
7th Jun 2017
Tesco Credit Card Expiry Dates
Beware of underhand Tesco Credit Card expiry date notification... Have you made a balance transfer to an interest fre...More
25th Apr 2016
What’s the True Cost?
One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More

The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex