How hard do you find it to contact companies' customer service departments or spent searching for the right phone num...More
It seems that companies are trying to save themselves money at the expense of my phone billMatt, Brighton
Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
" I just want to hear the options not comments like 'just so we can get you to where you want to be' or 'your call is important to us' or even 'did you consider using our website' all comments wasting my time and giving the company more time before they connect you."Pat
Auto-menus are an absolute pain. Companies who use them put profits before customers. I will move my business to a supplier because they offer a service where PEOPLE are at the end of the line.Louisa
Sometimes, the list of menus doesn't even cover the option I need.. I think there should be an option to speak to someone on every level.Lorna, UK
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