One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
I tried your service and I must say it worked first time!Max, UK
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
I resent organizations, in particular HMRC, wasting my time by doing 'commercials' between menu selections. e.g. 'Did you know that....?'Hayley, Chelmsford
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