The Independent - Please Press 1: Calling time on those pesky phone menus
Nigel discusses Please Press 1 with Katie Grant of the Independent. I did caveat my phrase “a major problem facing humanity” and appreciate there are bigger life threatening things but probably not in the customer service industry... ...More
Buying a laptop? Make sure you get your money's worth!
A recent trip to PC World to obtain a new laptop for work was eye opening to say the least. I've owned several laptops in my time and most last a good 4+ years before heading to the great technology graveyard in the sky. I consider myself relatively well versed in the process of purchasing technology; but I have never once had an experience like I did this weekend. I was so surprised that I had to come home and blog about it to warn you all not to make the same mistake I did!...More
Have you been hassled by charity calls?
A recent flurry of news stories has shone light on the questionable methods that various charities are alleged to be using to contact donators. We look at one such case, and ask - 'have you ever experiened this?'...More
Call cost changes this summer - what you need to know
From July 1st, big changes will come into effect for those calling service numbers. It's the biggest shake up of the telephone industry in over a decade, and we've got all the information you need to know....More
Can you trust on line reviews?
From eating out, booking a holiday, or finding a good tradesman; most of us would be lost without review websites such as Trip Advisor, Checkatrade and their counterparts. In fact, it's estimated that up to £23 billion pounds of consumer spending a year is influenced by on line reviews. But can you really trust what they say?...More