Blog - 2013
Are you frustrated with Automated Phone Menu Systems?
Our research indicates that there seems to be a very wide general and serious frustration when calling and hitting the “Please Press 1….” phone menu systems of major companies. ...More
Phoning Call Centres - Our Customer Experience Survey
Initial results of our latest survey are starting to come through. The focus for this survey is the initial experiences of calling a customer service / contact centre of major companies or organisations...More