How hard do you find it to contact companies' customer service departments or spent searching for the right phone num...More
Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
Sometimes, the list of menus doesn't even cover the option I need.. I think there should be an option to speak to someone on every level.Lorna, UK
" I just want to hear the options not comments like 'just so we can get you to where you want to be' or 'your call is important to us' or even 'did you consider using our website' all comments wasting my time and giving the company more time before they connect you."Pat
Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
I often have to re-dial as I miss the options first time around. It's so frustrating.Jo, Lincs
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