How hard do you find it to contact companies' customer service departments or spent searching for the right phone num...More
Heard about you via the Daily Mail, great idea! I like speaking to a human on the other end of the phone. Too often the automated menus are long and not even concerned with the issue I have or information I wish to know.Very frustrating. Companies would do much better to not bother with these systems.Mike
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
I often have to re-dial as I miss the options first time around. It's so frustrating.Jo, Lincs
The big problem is all the levels of options you have to go through. It's great to see the menu before I even call so I can check what I need is actually an option !Ben, Romsey UK
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
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